s Preventing violence and harassment in the workplace - Vittorio Di Martino, Helge Hoel, Cary L. Cooper

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Preventing violence and harassment in the workplace

Vittorio Di Martino, Helge Hoel, Cary L. Cooper

European Foundation for the Improvement of Living and Working Conditions, 2003

Coperta
  • Cover page
    pag. 1
     
  • Front page
    pag. 3
     
  • Foreword
    pag. 5
     
  • Contents
    pag. 7
     
  • Introduction
    pag. 9
     
  • Concept development, definitions and culture
    pag. 11
     
  • Physical and psychological violence
    pag. 11
     
  • Linguistic and cultural differences - towards a shared understanding
    pag. 19
     
  • Factors contributing to workplace violence
    pag. 21
     
  • Individual factors
    pag. 21
     
  • Situational factors
    pag. 24
     
  • Organisational factors
    pag. 26
     
  • Societal factors
    pag. 29
     
  • Conclusions
    pag. 30
     
  • Violence, gender and vulnerability
    pag. 33
     
  • Violence by gender
    pag. 33
     
  • Racial harassment
    pag. 39
     
  • Empirical evidence: Trends and patterns in the experience of violence and harassment
    pag. 43
     
  • Comparability of data
    pag. 43
     
  • Physical violence - Evidence
    pag. 44
     
  • Sexual harassment - Evidence
    pag. 47
     
  • Intimidation and bullying - Evidence
    pag. 47
     
  • Comparing levels of exposure to physical violence, intimidation and sexual harassment in EU countries
    pag. 52
     
  • Regulatory instruments
    pag. 55
     
  • European Directives
    pag. 55
     
  • Introducing new special legislation
    pag. 57
     
  • Using existing legislation
    pag. 61
     
  • Searching for a regulatory response
    pag. 64
     
  • The costs of workplace violence
    pag. 67
     
  • Improving the health of individuals
    pag. 67
     
  • Improving the health of organisations
    pag. 70
     
  • Improving the health of society
    pag. 73
     
  • Economic benefits of a violence-free work environment
    pag. 74
     
  • The ‘high road’ approach of enterprise and individual development
    pag. 76
     
  • Good practice in organisational interventions
    pag. 79
     
  • Defining good practice
    pag. 79
     
  • Presence of good practice documentation
    pag. 80
     
  • Examples of good practice models
    pag. 81
     
  • Primary intervention: Reducing the risk
    pag. 82
     
  • Secondary intervention: Responding to violent incidents
    pag. 89
     
  • Issues to be considered
    pag. 92
     
  • Conclusions
    pag. 95
     
  • Bibliography
    pag. 97
     

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